Free International Shipping.
We offer free international shipping on all purchases.

Tracking Your Item.
An email containing a tracking number and tracking link will be sent to the email address supplied when your order is shipped.

Tracking information is also accessible through the account page when logged in.

When will my order ship?

Shipping will occur within 1 Business Day of receipt of your order.

*Please note that due to the fact that we share inventory with our directly managed stores, there is a possibility that it may take some time for us to ship your order if we need to order it.

This means if  your order is placed on a weekend, it will be shipped on the following business day.
If you have any questions or requests regarding your order this will potentially delay shipping as we endeavour to provide you with the best service regarding your order.

Returns.

First of all, we always want to be of service to you and provide you with the best service possible.
We understand that sometimes things don't always work out. So get in touch and let us make you happy.

Returns due to merchandise defects are made within 7 days of receipt for items that are unused, unaltered, and in new condition with all tags attached.

However, we generally do not accept returns for customer's convenience.

*In case of size mismatch, only exchange will be accepted.See the "Size Exchange" section.

*The reason that the color or style is different from what you expected is also a "reason of customer convenience".

*In principle, we do not accept change to another product for customer's convenience.(Except in cases where the same product cannot be changed, such as when the desired size is not available.)

Jeans that have been hemmed by our chain stitch hemming service or by someone else after shipping are not eligible for return or exchange. Also, items without tags are not eligible. Please understand.


If you wish to return an item, please submit a return request here.

Please note that customers are responsible for return shipping and customs charges.

Exceptions.
Sale items are not eligible for refund unless they are factory damaged items or incorrectly shipped goods.(No exchange or return of products in case of size mismatch. Please check the size chart in advance.)

All Footwear are also not eligible for refunds however we can accept exchanges for another size if the size is available.
(We will, of course, cover return shipping and customs charges for returns due to defects.)

Size exchange.

To request a size exchange, please submit a return request here.

The procedure is as follows

(1) As soon as we confirm your return request, we will contact you at the e-mail address you registered when you placed your order.
At that time, we will confirm the requested replacement item(s) and provide return shipping information, etc.
*The customer will be responsible for all shipping and customs charges when returning the item.

(2) Once you have returned the item, please provide us with a tracking number.

(3) Once the item is returned to us, we will contact you and charge you $20 for the shipping cost of the replacement item via PayPal. (If you incur customs duties when you return the item, we will charge you an additional fee for the replacement item.)

(4) Once we confirm payment of the shipping fee, we will ship the replacement item.

*Please refrain from placing a new order for replacement items as it is difficult to manage in our system.

*If you place a new order to replace an item, we will charge you $20 for shipping to ship the replacement item according to our normal procedures. We will ship the replacement order once we have received the returned item(s).Refunds for returned merchandise will be made in the form of a gift card. Please understand.

*Due to the fact that we are holding a replacement item, we ask that you return the item within one week of your contact or return request.

For assistance with any of the above, please contact - online_shop@fullcount.co.jp