Return Policy

Returns.

Firstly, we are always here to help and want to offer our customers the best service possible!
We understand that sometimes things don't always work out, so please get in touch and let's keep you happy.

Returns are offered within 7 days after product delivery on items that are unworn, unaltered and in new condition with all tags attached.

Jeans that have been hemmed via our chainstitch hemming service or by anyone else after shipping are NOT eligible for return or exchange. We hope you understand!

To return an item, please fill out the return form that we have provided below and use a secure shipping method with tracking to ensure that we receive your shipment. Return shipping charges are the responsibility of the customer. 

Click here for Return Form

Shipping Address -
FULLCOUNT CO., LTD
1-1-1 Kyutaromachi, Chuoku,
Osaka, Japan #541-0056
Tel: 06 4705-1108

Exceptions.
Sale items are not eligible for refund unless they are factory damaged items or incorrectly shipped goods.

All Footwear are also not eligible for refunds however we can accept exchanges for another size if the size is available.

Exchange.
If you wish to exchange your purchase for a different size or style, we recommend buying the product that you wish to replace your original order first to ensure that you don't miss out if we happen to sell out of that item.


For assistance with any of the above, please contact - store@fullcount.co