Return & Exchange Policy

Our Commitment to Customer Satisfaction

We prioritize your satisfaction and strive to provide the highest level of service.

1. Return & Exchange Request Period

Please contact us via a return request or by email (online_shop@fullcount.co.jp) within 7 days of receiving your order.
Even in the case of defective items, we cannot accept returns or exchanges if we are not contacted within 7 days.

2. Conditions for Returns & Exchanges

  • The item must be unused and in the same condition as received, with all tags and accessories intact

  • The item must not have been altered (e.g., hemmed)

  • The item must not be a sale item (except in the case of defects or incorrect delivery)

If these conditions are not met, we may refuse the return or exchange, and the item will be returned to you at your expense.

3. Returns for Defective Items

If you received a defective item, we will cover the return shipping cost.
Please contact us via return request or email, and we will issue a prepaid return label.

4. Size Exchanges

If the size does not fit, we can offer an exchange under the following conditions:

  • Return shipping is the customer’s responsibility (you may use any shipping carrier)

  • A $20 shipping fee will be charged for sending the replacement item

We will reserve the requested size once you confirm your preference.

5. Differences from Product Images

We do not accept returns or exchanges for reasons such as "different from expected" or "not as imagined."
While we strive to present colors as accurately as possible, the actual color may vary depending on your device or monitor settings.

6. Shoes

Refunds or exchanges for shoes are not available under any circumstances.

7. Size Information

A size difference of 2–3 cm is considered within our acceptable tolerance.
Please refer to the size chart carefully before placing your order.

If you have any questions, please feel free to contact us at: online_shop@fullcount.co.jp