Return Policy

Our Commitment to Customer Satisfaction

We prioritize your satisfaction and strive to provide the highest level of service.
If a return becomes necessary, we are here to assist you.

Defective Items

Returns are accepted within 7 days of receipt for items that are unused, unaltered, and in new condition with all original tags attached.
Please note that returns cannot be accepted after 7 days.

General Return Policy

Unfortunately, we do not accept returns or exchanges due to customer preference.

Size Mismatch

We kindly ask that customers check the size chart carefully before making a

purchase.
If the received item significantly differs from our size chart, please contact us.

Differences in Color or Style

These are considered customer preference-based reasons and are not eligible for returns.

Product Changes

Exchanges for a different item are only possible before shipment or if the desired size is out of stock.

Non-Returnable Items

The following items cannot be returned or exchanged:

• Items that have been hemmed after purchase
• Items with tags removed
• Sale items (unless factory-defective or incorrectly shipped)

Shoes

Refunds or exchanges for shoes are not available.

Size Information

A size difference of 2–3 cm is considered within our acceptable range.
Please check the size chart carefully before purchasing.

If you have any questions, please feel free to contact us at online_shop@fullcount.co.jp.