Please note the following:

• Raw denim may initially appear larger, but it will adjust to the one-washed dimensions after the first wash. ( Raw model shrinks about 8-10% after washing, and even slight dampness can affect the size.)
• Due to the unsanforized fabric, measurements may vary slightly between items, with a possible difference of 2-3 cm.

For optimal comfort, this product is made from a unique denim known as raw loom (unsanforized fabric), woven on a traditional loom to preserve the natural elasticity, durability, and texture of cotton.
Please note that due to the fabric’s characteristics, there may be slight size variations of a few centimeters depending on production factors such as humidity and temperature. Additionally, items of the same size and model may have individual differences of a few centimeters.
The sizes provided reflect actual measurements, showing average values. We appreciate your understanding.

*While we strive to represent colors accurately, please be aware that they may appear slightly different depending on your computer or monitor settings.

Our Commitment to Customer Satisfaction

We prioritize your satisfaction and strive to provide the highest level of service.
If a return becomes necessary, we are here to assist you.

Defective Items

Returns are accepted within 7 days of receipt for items that are unused, unaltered, and in new condition with all original tags attached.
Please note that returns cannot be accepted after 7 days.

General Return Policy

Unfortunately, we do not accept returns or exchanges due to customer preference.

Size Mismatch

We kindly ask that customers check the size chart carefully before making a

purchase.
If the received item significantly differs from our size chart, please contact us.

Differences in Color or Style

These are considered customer preference-based reasons and are not eligible for returns.

Product Changes

Exchanges for a different item are only possible before shipment or if the desired size is out of stock.

Non-Returnable Items

The following items cannot be returned or exchanged:

• Items that have been hemmed after purchase
• Items with tags removed
• Sale items (unless factory-defective or incorrectly shipped)

Shoes

Refunds or exchanges for shoes are not available.

Size Information

A size difference of 2–3 cm is considered within our acceptable range.
Please check the size chart carefully before purchasing.

If you have any questions, please feel free to contact us at online_shop@fullcount.co.jp.

Free International Shipping.
We offer free international shipping on all purchases.

Tracking Your Item.
An email containing a tracking number and tracking link will be sent to the email address supplied when your order is shipped.

Tracking information is also accessible through the account page when logged in.

When will my order ship?

Shipping will occur within 1 Business Day of receipt of your order.

*Please note that due to the fact that we share inventory with our directly managed stores, there is a possibility that it may take some time for us to ship your order if we need to order it.

This means if  your order is placed on a weekend, it will be shipped on the following business day.
If you have any questions or requests regarding your order this will potentially delay shipping as we endeavour to provide you with the best service regarding your order.