Returns ＆ Exchanges

■ Returns & Exchanges

Returns are accepted only for defective or incorrect items.

Any claims regarding defective or incorrect items must be made within 7 days of delivery. Requests made after this period will not be accepted.

Items must be unused, in original condition, with all tags and accessories intact, and unaltered.

We do not accept returns or exchanges for reasons such as “not as expected” or differences in color or appearance. Colors may vary depending on your device or monitor settings.

Exchanges may be accepted for size or customer preference; however, return shipping costs are the responsibility of the customer, and a $20 shipping fee will be charged for sending replacement items.

Requested sizes will be reserved once confirmed.

Shoes are not eligible for returns or exchanges.

A size difference of 2–3 cm is considered acceptable. Please review the size chart carefully before placing your order.

■ Return Shipping (Label Arrangement by Us)

In principle, customers are required to arrange and cover the cost of return shipping themselves.

However, if we arrange the return shipping label on behalf of the customer as an exception, a $70 round-trip handling fee (covers both return and reshipment logistics) will be charged. This fee includes return label arrangement, processing, and reshipment.

■ EU Customers (EEA)

Customers located in the European Economic Area (EEA) may have the right to withdraw from their purchase within 14 days of receiving the item, in accordance with applicable laws.

In such cases:
- Items must be unused and in original condition
- Return shipping costs are the responsibility of the customer
- We are not responsible for loss or damage during return shipping

Shipping Protection applies only to outbound shipments and does not cover returns or return shipping risks.

■ Contact

If you have any questions, please contact us at:
online_shop@fullcount.co.jp