Free International Shipping.
We offer free international shipping on all purchases.

Tracking Your Item.
An email containing a tracking number and tracking link will be sent to the email address supplied when your order is shipped.

Tracking information is also accessible through the account page when logged in.

When will my order ship?

Shipping will occur within 1 Business Day of receipt of your order.

*Shipping will be suspended from December 29 to January 9 due to winter vacation.

This means if  your order is placed on a weekend, it will be shipped on the following business day.
If you have any questions or requests regarding your order this will potentially delay shipping as we endeavour to provide you with the best service regarding your order.

Returns.

First of all, we always want to be of service to you and provide you with the best service possible.
We understand that sometimes things don't always work out. So get in touch and let us make you happy.

Returns due to merchandise defects are made within 7 days of receipt for items that are unused, unaltered, and in new condition with all tags attached.

However, we generally do not accept returns for customer's convenience (*In case of size mismatch, only exchange will be accepted).

Jeans that have been hemmed by our chain stitch hemming service or by someone else after shipping are not eligible for return or exchange. Also, items without tags are not eligible. Please understand.


If you wish to return or exchange an item, please submit a return request here.

Please note that customers are responsible for return shipping and customs charges.

Exceptions.
Sale items are not eligible for refund unless they are factory damaged items or incorrectly shipped goods.(No exchange or return of products in case of size mismatch. Please check the size chart in advance.)

All Footwear are also not eligible for refunds however we can accept exchanges for another size if the size is available.

Exchange.
If you wish to exchange your purchase for a different size or style, we recommend buying the product that you wish to replace your original order first to ensure that you don't miss out if we happen to sell out of that item.

For assistance with any of the above, please contact - online_shop@fullcount.co.jp