Please note the following:

• Raw denim may initially appear larger, but it will adjust to the one-washed dimensions after the first wash. ( Raw model shrinks about 8-10% after washing, and even slight dampness can affect the size.)
• Due to the unsanforized fabric, measurements may vary slightly between items, with a possible difference of 2-3 cm.

For optimal comfort, this product is made from a unique denim known as raw loom (unsanforized fabric), woven on a traditional loom to preserve the natural elasticity, durability, and texture of cotton.
Please note that due to the fabric’s characteristics, there may be slight size variations of a few centimeters depending on production factors such as humidity and temperature. Additionally, items of the same size and model may have individual differences of a few centimeters.
The sizes provided reflect actual measurements, showing average values. We appreciate your understanding.

*While we strive to represent colors accurately, please be aware that they may appear slightly different depending on your computer or monitor settings.

Our Commitment to Customer Satisfaction

We prioritize your satisfaction and strive to provide the highest level of service.

1. Return & Exchange Request Period

Please contact us via a return request or by email (online_shop@fullcount.co.jp) within 7 days of receiving your order.
Even in the case of defective items, we cannot accept returns or exchanges if we are not contacted within 7 days.

2. Conditions for Returns & Exchanges

• The item must be unused and in the same condition as received, with all tags and accessories intact

• The item must not have been altered (e.g., hemmed)

• The item must not be a sale item (except in the case of defects or incorrect delivery)

If these conditions are not met, we may refuse the return or exchange, and the item will be returned to you at your expense.

3. Returns for Defective Items

If you received a defective item, we will cover the return shipping cost.
Please contact us via return request or email, and we will issue a prepaid return label.

4. Size Exchanges

If the size does not fit, we can offer an exchange under the following conditions:

• Return shipping is the customer’s responsibility (you may use any shipping carrier)

• A $20 shipping fee will be charged for sending the replacement item

We will reserve the requested size once you confirm your preference.

5. Differences from Product Images

We do not accept returns or exchanges for reasons such as "different from expected" or "not as imagined."
While we strive to present colors as accurately as possible, the actual color may vary depending on your device or monitor settings.

6. Shoes

Refunds or exchanges for shoes are not available under any circumstances.

7. Size Information

A size difference of 2–3 cm is considered within our acceptable tolerance.
Please refer to the size chart carefully before placing your order.

If you have any questions, please feel free to contact us at: online_shop@fullcount.co.jp

Thank you very much for visiting our online store.
Below are answers to the most common inquiries we receive from our customers. If you have any other questions not listed here, please feel free to contact us at the email address below.

Contact: online_shop@fullcount.co.jp