Please note the following:

• Raw denim may initially appear larger, but it will adjust to the one-washed dimensions after the first wash. ( Raw model shrinks about 8-10% after washing, and even slight dampness can affect the size.)
• Due to the unsanforized fabric, measurements may vary slightly between items, with a possible difference of 2-3 cm.

For optimal comfort, this product is made from a unique denim known as raw loom (unsanforized fabric), woven on a traditional loom to preserve the natural elasticity, durability, and texture of cotton.
Please note that due to the fabric’s characteristics, there may be slight size variations of a few centimeters depending on production factors such as humidity and temperature. Additionally, items of the same size and model may have individual differences of a few centimeters.
The sizes provided reflect actual measurements, showing average values. We appreciate your understanding.

*While we strive to represent colors accurately, please be aware that they may appear slightly different depending on your computer or monitor settings.

At FULLCOUNT Online Store, we make every effort to provide accurate and up-to-date inventory information. However, as our inventory is shared between our online store and physical retail locations, stock availability may not always be reflected in real time.

Therefore, even if an item is displayed as "In Stock" on our website, it may become unavailable due to another purchase made before the inventory update.

If an item becomes unavailable after your order has been placed, we will contact you as soon as possible and provide one of the following solutions:

・If the item is scheduled for restock: We will inform you of the expected arrival date and ship the item once it becomes available.
・If the item will not be restocked: We will cancel your order and issue a full refund.

For pre-order items, please note that production schedules and arrival dates may change due to manufacturing circumstances. We will provide updates if any changes occur.

We sincerely appreciate your understanding and patience. We will continue to improve our inventory management and provide the best possible service to our customers.

■ Returns & Exchanges

Returns are accepted only for defective or incorrect items.

Any claims regarding defective or incorrect items must be made within 7 days of delivery. Requests made after this period will not be accepted.

Items must be unused, in original condition, with all tags and accessories intact, and unaltered.

We do not accept returns or exchanges for reasons such as “not as expected” or differences in color or appearance. Colors may vary depending on your device or monitor settings.

Exchanges may be accepted for size or customer preference; however, return shipping costs are the responsibility of the customer, and a $20 shipping fee will be charged for sending replacement items.

Requested sizes will be reserved once confirmed.

Shoes are not eligible for returns or exchanges.

A size difference of 2–3 cm is considered acceptable. Please review the size chart carefully before placing your order.

■ Return Shipping (Label Arrangement by Us)

In principle, customers are required to arrange and cover the cost of return shipping themselves.

However, if we arrange the return shipping label on behalf of the customer as an exception, a $70 round-trip handling fee (covers both return and reshipment logistics) will be charged. This fee includes return label arrangement, processing, and reshipment.

■ EU Customers (EEA)

Customers located in the European Economic Area (EEA) may have the right to withdraw from their purchase within 14 days of receiving the item, in accordance with applicable laws.

In such cases:
- Items must be unused and in original condition
- Return shipping costs are the responsibility of the customer
- We are not responsible for loss or damage during return shipping

Shipping Protection applies only to outbound shipments and does not cover returns or return shipping risks.

■ Contact

If you have any questions, please contact us at:
online_shop@fullcount.co.jp

Thank you very much for shopping at FULLCOUNT ONLINE STORE.
Please review the following information carefully before placing your pre-order.

Regarding Expected Arrival
The expected arrival varies depending on the product. (*For regular items, the expected arrival date is not specified.) Please check the product description for details.Please note that the estimated delivery period is subject to change. Items will be shipped sequentially as soon as they arrive. We kindly ask for your understanding before placing an order.

Production Circumstances
As these are seasonal items, there may be rare cases where pre-orders must be canceled due to production-related reasons. In such cases, we will notify you by email. We sincerely apologize for any inconvenience this may cause and appreciate your understanding.

Cancellations, Returns, and Exchanges of Pre-Order Items
Since pre-order items are made-to-order, they are not eligible for cancellation, return, or exchange.
If more than 24 hours have passed since your order was placed, we cannot accept cancellations, returns, or exchanges for any reason. Thank you for your understanding.

When Ordered Together with Regular Items
If pre-order items and regular items are purchased in the same cart, the order will be shipped together once the pre-order items have arrived.
If you would like to receive regular items earlier, please place a separate order.

If you have any questions, please feel free to contact us.

Check Delivery Schedule (PDF) 

Please note:

• Arrival times are subject to change.
• Even if an item is listed in the delivery schedule, availability may vary by size. Some sizes may not be restocked.
• For items that are typically available in raw (unwashed) condition, only one-wash versions may be restocked.
• Customer inquiries will be answered based on the published delivery schedule. As arrival dates are subject to change, we are unable to provide more specific restock timing.

Thank you very much for visiting our online store.
Below are answers to the most common inquiries we receive from our customers. If you have any other questions not listed here, please feel free to contact us at the email address below.

Contact: online_shop@fullcount.co.jp